Swann Online Feedback Survey

1. What Swann product did you purchase?
   


2. What was the Swann Code of that product?
   


3. How did you first learn of Swann? (please tick all those that apply)
   

   Advertisement	Billboard	In Store promotion	Informational email or newsletter
   News story	Search engine	Word of mouth	Other, please specify:




4. What was your reason for visiting our website?
   

   Gather information

   Curious

   Buy online

   Other, please specify:




5. What is your age category?
   

   age	17 or younger 18 - 24 25 - 34 35 - 44 45 - 54 55 - 64 65 or older




6. Do you currently have children under the age of 18 living in your household and if so how many?
   

   No	Yes, please specify:




7. What is your combined annual household income?
   
Under 50,000 50,001 - 70,000 70,001 - 90,000 90,001 - 150,000 over 150,001



8. What is your main reason for purchasing Swann products? (please tick all those that apply)
   

   Monitor Family	Protect your home	Baby monitoring
   Office surveillance	Deter thieves	Other, please specify:




9. Where will you be using this product? (tick all those that apply)
   

   Home:	Front Door	Back Door	Front/Backyard	Garage	Bedrooms
   Office:	Entrance	Reception	Car Park	Warehouse	Shop Floor




10. What was the single most important feature to you when shopping for this product? (please tick all those that apply)
    

    Cost	Size	Design	Convenience	Quality
    Functionality	Durability	Where sold	Other, please specify:




11. Where did you purchase your product?
    

    Retailer, please specify:

    Distributor, please specify:

    Online, please specify:

    
    
12. What was the date of purchase?
    
    
    
    
13. Please supply the location (suburb & address) of the place of purchase.
    
    
    
    
14. Overall, how satisfied were you with the customer service from where you purchased the Swann product from?
    

    Extremely Dissatisfied

    Somewhat Dissatisfied

    Somewhat Satisfied

    Extremely Satisfied




15. Did you consider any other brands at time of purchase? If so, which ones?
    
    
    
    
16. Why did you choose a Swann product over the other brands?
    
    
    
    
17. How often do you use your product? (tick one)
    

    More than once a day

    Once a day

    Several times a week

    Once a week

    Less often than a month




18. How long have you used Swann products/services for?
    

    Less than 6 months	More than 6 months but less than 1 year
    1 – 3 years	Over 3 years	Never used




19. Rate your satisfaction with the performance of your product. (tick one)
    

    Extremely Dissatisfied

    Somewhat Dissatisfied

    Somewhat Satisfied

    Extremely Satisfied




20. How did you find the packaging of your purchased product? (tick one)
    

    Not very informative

    Informative

    Very informative

    Other, please specify:




21. Is the manual / quick start guide of this product? (tick one)
    

    Very easy to follow

    Average

    Not easy to follow

    
    
    
22. Who installed / will install your new Swann equipment? (tick one)
    

    You	Other Family Member	Friend	Professional Security Installer
    Electrician	Builder	Other, please specify:

    
    

Thank you for taking the time to fill in this form, as an appreciation you will go straight into the monthly prize draw to win a Swann DIY Security Camera and Swann gift pack. Second and third prizes are Swann gift packs. Please fill in your details below.