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Customer Service Feedback Form

Title:

Name:
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Would you like to be contacted by someone from Swann?
Yes, by e-mail Yes, by telephone No, thank you


Feedback
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Who was the service provider?
Department:


How did you contact us?
Phone   E-mail   In person Through a third party


What was the nature of your contact with us?
General Information Problem Resolution Technical Assistance
Sales Enquiry Other:


Staff was courteous and helpful
Strongly Agree Agree Disagree Strongly Disagree No Comment  


Staff provided complete, accurate information to you
Strongly Agree Agree Disagree Strongly Disagree No Comment  


A timely response was provided
Strongly Agree Agree Disagree Strongly Disagree No Comment  


My overall experience was positive
Strongly Agree Agree Disagree Strongly Disagree No Comment  


Please indicate the name(s) of any staff person you would like to commend:

Comments:


If you feel we fell short in meeting your service expectations, please describe the situation, including name of the staff person involved and the date the incident occurred:

As a result of your experience with us, what service-related improvements can you recommend?



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